Factors Affecting Work Conflict

Oct 13, 2025 by leolavanderia.com.br 55 views

Factors Affecting Employee Work Conflict in PT PLN (Persero) Region II North Sumatra

Introduction

Work conflict is a common problem that affects various companies, including PT PLN (Persero). At PT PLN (Persero) Region II of North Sumatra, work conflict is a significant concern as it can hinder performance and productivity. This study aims to investigate the factors that influence employee work conflicts in the region, with a focus on the impact of substantive conflicts and emotional conflicts.

Background

PT PLN (Persero) Region II of North Sumatra is a leading energy company in the region, providing essential services to the community. However, like many other companies, PT PLN (Persero) Region II of North Sumatra faces challenges in maintaining a harmonious work environment. Work conflict can arise from various factors, including differences in opinion, negative feelings, and ineffective management systems. Understanding the factors that influence work conflict is crucial for the company to develop effective strategies for preventing and handling conflicts.

Methodology

This study involved all employees of PT PLN (Persero) Region II of North Sumatra through a saturated sampling method or census. Data was collected through interviews and questionnaires that used the Likert scale to measure substantive conflict variables, emotional conflicts, and work conflicts. The data was analyzed statistically using the SPSS program version 15.0, including the F test, T test, determinant identification (R2), and a questionnaire description.

Results

The results of this study showed that substantive conflict and emotional conflict had a positive and significant effect on the work conflict of PT PLN (Persero) Region II North Sumatra. Substantive conflict, which refers to differences of opinion related to tasks, responsibilities, resources, and company policies, is the main factor for triggering work conflict. Lack of clarity in the division of tasks, imbalances in the division of workloads, and dissatisfaction with the reward & punishment system can trigger substantive conflicts.

Emotional conflict, which involves negative feelings such as jealousy, anger, and disappointment, also plays an important role in work conflict. Differences in personality, lack of effective communication, and disbelief between employees can trigger emotional conflict.

Factors Affecting Work Conflict

Some other factors that might affect work conflict at PT PLN (Persero) Region II of North Sumatra include:

Lack of Training and Employee Development

Employees who do not have adequate knowledge and skills tend to be more easily involved in conflict. This can be due to a lack of training and development opportunities, which can lead to feelings of frustration and demotivation.

Unhealthy Organizational Culture

A competitive and individualistic organizational culture can increase the risk of conflict. When employees are pitted against each other, it can create an environment of tension and competition, leading to conflict.

Ineffective Management System

A management system that is unfair, not transparent, and not responsive to employee needs can trigger conflict. When employees feel that their concerns are not being heard or addressed, it can lead to feelings of frustration and anger.

Solution to Prevent and Overcome Work Conflicts

To prevent and overcome work conflicts, PT PLN (Persero) Region II of North Sumatra can consider the following solutions:

Improve Communication

Building an open and effective communication culture between employees, leaders, and management is crucial for preventing and handling conflicts. This can be achieved through regular team meetings, open-door policies, and effective communication channels.

Increasing Transparency

Applying a transparent and fair system in decision making, resource allocation, and performance evaluation can help to prevent conflicts. When employees feel that they are being treated fairly and transparently, it can reduce feelings of frustration and anger.

Building Harmonious Relationships

Building programs that encourage cooperation and build relationships between employees, such as team building activities and leadership training, can help to prevent conflicts. When employees feel connected and supported, it can reduce the risk of conflict.

Providing Training

Providing training and development that focuses on interpersonal skills, conflict resolution, and effective communication can help employees to manage conflicts effectively. This can include training on active listening, effective communication, and conflict resolution.

Promoting Positive Organizational Culture

Building an organizational culture that respects, supports, and cooperates can help to prevent conflicts. When employees feel valued and supported, it can reduce the risk of conflict.

Conclusion

This study provides valuable insights for PT PLN (Persero) Region II of North Sumatra to analyze and overcome work conflicts that occur. By understanding the factors that influence work conflict, the company can determine the steps for preventing and handling effective conflicts, so as to create a harmonious and productive work environment.
Frequently Asked Questions (FAQs) about Factors Affecting Employee Work Conflict in PT PLN (Persero) Region II North Sumatra

Q: What is work conflict, and why is it a concern for PT PLN (Persero) Region II of North Sumatra?

A: Work conflict refers to disagreements or disputes between employees, managers, or teams that can hinder performance and productivity. It is a concern for PT PLN (Persero) Region II of North Sumatra because it can lead to decreased morale, increased turnover, and reduced productivity.

Q: What are the main factors that contribute to work conflict in PT PLN (Persero) Region II of North Sumatra?

A: The main factors that contribute to work conflict in PT PLN (Persero) Region II of North Sumatra are substantive conflicts and emotional conflicts. Substantive conflicts refer to differences of opinion related to tasks, responsibilities, resources, and company policies, while emotional conflicts involve negative feelings such as jealousy, anger, and disappointment.

Q: What are some other factors that might affect work conflict in PT PLN (Persero) Region II of North Sumatra?

A: Some other factors that might affect work conflict in PT PLN (Persero) Region II of North Sumatra include lack of training and employee development, unhealthy organizational culture, and ineffective management systems.

Q: How can PT PLN (Persero) Region II of North Sumatra prevent and overcome work conflicts?

A: PT PLN (Persero) Region II of North Sumatra can prevent and overcome work conflicts by improving communication, increasing transparency, building harmonious relationships, providing training, and promoting a positive organizational culture.

Q: What is the importance of communication in preventing and overcoming work conflicts?

A: Communication is crucial in preventing and overcoming work conflicts because it helps to build trust, resolve issues, and prevent misunderstandings. PT PLN (Persero) Region II of North Sumatra can improve communication by holding regular team meetings, implementing open-door policies, and establishing effective communication channels.

Q: How can PT PLN (Persero) Region II of North Sumatra increase transparency in decision making, resource allocation, and performance evaluation?

A: PT PLN (Persero) Region II of North Sumatra can increase transparency by providing clear and concise information about company policies, procedures, and decisions. This can be achieved by implementing a transparent and fair system in decision making, resource allocation, and performance evaluation.

Q: What is the role of leadership in preventing and overcoming work conflicts?

A: Leadership plays a crucial role in preventing and overcoming work conflicts by setting a positive tone, promoting a positive organizational culture, and providing support and resources to employees. Leaders can also help to resolve conflicts by facilitating communication, providing guidance, and making informed decisions.

Q: How can PT PLN (Persero) Region II of North Sumatra promote a positive organizational culture?

A: PT PLN (Persero) Region II of North Sumatra can promote a positive organizational culture by valuing and respecting employees, promoting teamwork and collaboration, and providing opportunities for growth and development. This can be achieved by implementing programs that encourage cooperation, building relationships between employees, and providing training and development opportunities.

Q: What are the benefits of preventing and overcoming work conflicts in PT PLN (Persero) Region II of North Sumatra?

A: The benefits of preventing and overcoming work conflicts in PT PLN (Persero) Region II of North Sumatra include improved morale, increased productivity, reduced turnover, and enhanced reputation. By preventing and overcoming work conflicts, PT PLN (Persero) Region II of North Sumatra can create a positive and productive work environment that benefits both employees and the company.