Check the adapter firmware version

Oct 13, 2025 by leolavanderia.com.br 84 views

Introduction

Configuring Acuity Brands Lighting (ABL) devices, specifically the WF4C_WF6C model, can be a challenging task, especially when using Zigbee2MQTT. In this article, we will delve into the common issues that may arise during the configuration process and provide a step-by-step guide to troubleshoot and resolve these problems.

What happened?

When attempting to configure the ABL WF4C_WF6C device using Zigbee2MQTT, the device is reported as successfully configured, but the user is unable to control the device. This issue can be frustrating, especially when the device is not responding as expected.

What did you expect to happen?

The user expects to be able to control the device using Zigbee2MQTT, including turning it on and off, adjusting the brightness, and changing the color temperature.

How to reproduce it (minimal and precise)

Unfortunately, the issue is not reproducible, and the user is unable to provide a specific scenario that triggers the problem.

Zigbee2MQTT version

The user is using Zigbee2MQTT version 2.1.3.

Adapter firmware version

The adapter firmware version is 20221226.

Adapter

The user is using the ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus adapter.

Setup

The user has set up the device using HAOS.

Debug log

The debug log provides valuable information about the configuration process and the errors that occur. The log shows that the device is successfully interviewed and paired, but the configuration process fails due to various errors.

Debug Log Analysis

The debug log shows the following errors:

Read response to 0xa4c1387a0e431938 failed (ZCL command 0xa4c1387a0e431938/1 genTime.readRsp({"localTime":794847860}, {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":true,"direction":1,"srcEndpoint":1,"reservedBits":0,"transactionSequenceNumber":81,"writeUndiv":false}) failed (Data request failed with error: 'Timeout' (9999)))
Read response to 0xa4c1387a0e431938 failed (ZCL command 0xa4c1387a0e431938/1 genTime.readRsp({"localTime":794847861}, {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":true,"direction":1,"srcEndpoint":1,"reservedBits":0,"transactionSequenceNumber":81,"writeUndiv":false}) failed (Data request failed with error: 'Timeout' (9999)))
Handling of poll check-in from 0xb43522fffe363e89 failed (ZCL command 0xb43522fffe363e89/1 genPollCtrl.checkinRsp({"startFastPolling":false,"fastPollTimeout":0}, {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":false,"direction":0,"reservedBits":0,"writeUndiv":false,"sendPolicy":"immediate"}) failed (SRSP - AF - dataRequest after 6000ms))
Handling of poll check-in from 0xb43522fffe363e89 failed (ZCL command 0xb43522fffe363e89/1 genPollCtrl.checkinRsp({"startFastPolling":false,"fastPollTimeout":0}, {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":false,"direction":0,"reservedBits":0,"writeUndiv":false,"sendPolicy":"immediate"}) failed (Timeout - 27209 - 1 - 41 - 32 - 11 after 10000ms))
Read response to 0xa4c1387a0e431938 failed (ZCL command 0xa4c1387a0e431938/1 genTime.readRsp({"localTime":794847862}, {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":true,"direction":1,"srcEndpoint":1,"reservedBits":0,"transactionSequenceNumber":81,"writeUndiv":false}) failed (Data request failed with error: 'No network route' (205)))
Handling of poll check-in from 0xb43a31fffe67a22c failed (ZCL command 0xb43a31fffe67a22c/1 genPollCtrl.checkinRsp({"startFastPolling":false,"fastPollTimeout":0}, {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":false,"direction":0,"reservedBits":0,"writeUndiv":false,"sendPolicy":"immediate"}) failed (Timeout - 33148 - 1 - 77 - 32 - 11 after 10000ms))

Troubleshooting Steps

Based on the debug log, the following troubleshooting steps can be taken:

Check the adapter firmware version: Ensure that the adapter firmware version is up-to-date, as older versions may cause compatibility issues.
Check the Zigbee2MQTT version: Ensure that the Zigbee2MQTT version is up-to-date, as newer versions may include bug fixes and improvements.
Check the device configuration: Verify that the device is properly configured and paired with the adapter.
Check the network route: Ensure that the device has a valid network route to the adapter.
Reset the device: Try resetting the device to its default settings and reconfigure it using Zigbee2MQTT.

Conclusion

Configuring Acuity Brands Lighting (ABL) devices, specifically the WF4C_WF6C model, can be a challenging task, especially when using Zigbee2MQTT. By analyzing the debug log and following the troubleshooting steps outlined above, users can resolve common issues and successfully configure their devices.

Introduction

In our previous article, we explored the common issues that may arise during the configuration process of Acuity Brands Lighting (ABL) devices, specifically the WF4C_WF6C model, using Zigbee2MQTT. In this article, we will provide a Q&A section to address some of the most frequently asked questions related to this issue.

Q: What are the most common causes of the error?

A: The most common causes of the error are:

Outdated adapter firmware version
Outdated Zigbee2MQTT version
Device configuration issues
Network route issues
Device reset issues

Q: How can I check the adapter firmware version?

A: To check the adapter firmware version, follow these steps:

Connect the adapter to your computer using a USB cable.
Open the adapter's firmware update tool.
Check the current firmware version.

Q: How can I update the adapter firmware version?

A: To update the adapter firmware version, follow these steps:

Download the latest firmware version from the manufacturer's website.
Connect the adapter to your computer using a USB cable.
Open the adapter's firmware update tool.
Follow the on-screen instructions to update the firmware.

Q: How can I check the Zigbee2MQTT version?

A: To check the Zigbee2MQTT version, follow these steps:

Open the Zigbee2MQTT configuration file.
Check the version number.

Q: How can I update the Zigbee2MQTT version?

A: To update the Zigbee2MQTT version, follow these steps:

Download the latest version from the Zigbee2MQTT website.
Follow the on-screen instructions to update the version.

Q: How can I troubleshoot device configuration issues?

A: To troubleshoot device configuration issues, follow these steps:

Check the device's configuration file.
Verify that the device is properly paired with the adapter.
Check the device's settings and ensure that they are correct.

Q: How can I troubleshoot network route issues?

A: To troubleshoot network route issues, follow these steps:

Check the device's network settings.
Verify that the device has a valid network route to the adapter.
Check the adapter's network settings and ensure that they are correct.

Q: How can I troubleshoot device reset issues?

A: To troubleshoot device reset issues, follow these steps:

Check the device's reset button.
Verify that the device has been properly reset.
Check the device's configuration file and ensure that it is correct.

Q: What are the most common symptoms of the error?

A: The most common symptoms of the error are:

Device not responding
Device not turning on or off
Device not adjusting brightness
Device not changing color temperature

Q: How can I resolve the error?

A: To resolve the error, follow these steps:

Check the adapter firmware version and update it if necessary.
Check the Zigbee2MQTT version and update it if necessary.
Troubleshoot device configuration issues.
Troubleshoot network route issues.
Troubleshoot device reset issues.

Conclusion

In this Q&A article, we have addressed some of the most frequently asked questions related to the error configuring Acuity Brands Lighting (ABL) WF4C_WF6C devices using Zigbee2MQTT. By following the troubleshooting steps outlined above, users can resolve common issues and successfully configure their devices.